If you purchased from our online store, you can return the goods within 14 calendar days of purchase, regardless of the shipping cost.
Refunds are subject to the amount paid by the buyer for the goods, excluding the cost of returning the goods.
Only the refund of the goods is provided for. There is no replacement. The refund will be made via the payment method used for payment.
The refund will be made within 14 days of receipt of the item.
Return of goods is possible only if the buyer meets the following conditions:
- The product must not have been used;
- Preservation of the appearance of the goods;
- Preservation of the appearance of the packaging of goods;
- Preservation of consumer properties of the goods;
- All tags and labels must be retained on the product;
- The presence of documents confirming the purchase of goods in our online store Wellshave. com
If the buyer wants to return the goods of good quality within the established time limits, he must send the seller a request for the return of the goods with the goods themselves and documents attached.
Related documents before sending the goods back to the seller:
- a photo of the goods in which it is reflected (the presence of the absence of defects), the shortcomings of the goods;
- method of delivery of goods from the buyer to the seller (tracking number is required when sending the goods);
- If the goods are delivered damaged, then you will not be able to return the money, and the buyer must submit claims to the courier company that damaged the goods during the delivery process;
- The cost spent by the buyer to deliver the goods from the seller to the buyer is non-refundable;
- The cost spent by the buyer to deliver the goods to the seller is non-refundable;
- Only the cost of the purchased item is refundable, excluding shipping costs.
The buyer has no right to return the goods if the goods:
- The product was in use, and for some reason did not suit you (for example, you did not like the smell of cologne).